How to Set Up Your Toll-Free Number Easily 📞

Setting up a toll-free number for your account can seem like a daunting task, but it doesn't have to be. In this comprehensive guide, we'll walk you through the process step-by-step. From finding the right number to verifying it, we've got you covered. 

 Step 1: Navigating to the Phone Numbers Section

To get started, log into your account and head over to the settings. Scroll down until you see the phone numbers section. Here, you’ll find a list of all the phone numbers currently associated with your account. Since we’re setting up a new number, select "add number” and then “add phone number for SMS and calls."

 Step 2: Filtering and Choosing Your Toll-Free Number

There are various ways to filter the available numbers. You can filter by specific digits if you want your toll-free number to spell out something particular, or you can simply browse through the list of available numbers. Once you find one you like, select it and proceed to purchase.

**Right now we do not recommend setting up a local number as it has a different process and extra fees,** but a toll-free number is generally more straightforward to register.

 Step 3: Purchasing and Verifying Your Number

After selecting your toll-free number, click on "buy number" to complete the purchase. The next crucial step is to verify this number. Verification ensures that you're a legitimate business and not a spammer. Fill out the verification form with your ministry or business name, first and last names, email, website URL, and phone number. Submit the information to proceed.

 Step 4: Providing Additional Information

You’ll also need to estimate your monthly text volume. For example, you might send about a thousand messages a month based on the size of your organization. Select "charity or non-profit" for the type of organization, and indicate how people will opt-in to receive messages (QR code, paper form, verbal, etc.). 

For the message content section, provide examples of texts your organization might send. This could be something like: 

"Hey Adam, Sarah from MJV Ministries. We're excited for our event in Oregon and look forward to seeing you and your family there!"

Include a case description of what this number will be used for. Here, you can give a brief overview, such as using the number for prayer requests, text communication for updates, outreaches, and events.

 Step 5: Waiting for Verification

After submitting the verification form, it takes one full week for your phone number to be verified. If verification takes longer than a full week, reach out to us for assistance.

 Step 6: Setting Up Communication Systems

Once your number is verified, you can set up various communication systems. For instance, incoming calls for prayer requests can be forwarded to members of your team, and you can use automated messaging for event information. 

Additionally, you can set up keyword-based automated messages. For example, individuals can text "Thanksgiving Event" to receive specific information, and they'll be automatically tagged in your contact list for outreach.

 Step 7: Affordability and Flexibility

One of the biggest advantages is that you only pay for what you use. We are significantly more affordable compared to other companies that charge a fixed monthly fee regardless of usage. Some months you might need to send out 3000 texts, while other months you might need just 300. This flexibility ensures you’re not overspending on unused text credits.

 Conclusion

Setting up a toll-free number can streamline your communication efforts and make it easier for people to connect with your organization. Follow the steps outlined in this guide and you'll be well on your way to establishing a reliable and effective communication system that fits your needs.